Entries for May 2021

Pittsburgh Public Adjuster Attention to Detail Prevents Fire Claim Delay for Homeowner

Pittsburgh Public Adjuster Attention to Detail Prevents Fire Claim Delay for Homeowner

In the early morning hours of March, 2020, the homeowner (now residing out of state) received a call notifying him that his home caught fire destroying everything. After confirming that his ex and his son were safe, the insured notified his insurance company of the fire loss. While filing the claim the homeowner was asked a few basic questions that apparently raised a red flag with the insurer. Three days later he received a Reservation of Rights (ROR) letter. The ROR letter is used to notify a policyholder that the insurance carrier is investigating the claim and is issued to reserve the insurance company’s right and or preserve any timelines of state statutes to deny a claim at the conclusion of the investigation. The letter stated that “the investigation has revealed that you were not occupying the residence premises at the time of the above noted loss.” It was obvious the insurance company was making an issue of this as a reason to deny the claim.


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Insurance company delay tactics serve Pittsburgh restaurant owners a plate of claim problems after fire destroys their property

Insurance company delay tactics serve Pittsburgh restaurant owners a plate of claim problems after fire destroys their property

In February of 2019, the owner of a popular family Italian restaurant in Pittsburgh and his employees cleaned up for the night and headed home not knowing that when they locked the doors, it would be for the last time. What happened over the next number of months became a lesson in what can happen with what appears to be a straightforward property insurance claim and why it can help to have a public insurance adjuster advocating for you.


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Tutwiler & Associates Public Adjusters, Inc.
Licensed Public Insurance Adjusters & Loss Consultants
Offices: Tampa, Orlando, Palm City, Ft. Myers, Florida; Dallas, TX; Pittsburgh, PA

Executive Office
4300 W. Cypress St.
Suite 780
Tampa, FL 33607
Phone: 813.287.8090
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