Policyholder Question: Public Adjuster clarifies property insurance claim coverage question for a shower pan leak

Policyholder Question: Public Adjuster clarifies property insurance claim coverage question for a shower pan leak

Q. A shower pan leak caused wood floor damage. Our insurance company says damage from a shower pan is not covered. That seems absurd to me. There is no way we could have known there was a leak until we saw the wood warping. Should our insurance claim be covered?

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Policyholder Question: Shower Pan Leak Claim – Is it Covered?

Here is an insurance claim question that we recently were asked to weigh in on as a contributing member of insurance claim experts for United Policyholders who advocates for property owners. 

Q. My shower pan or the drain was leaking slowly. I had a piece of carpet over the carpet at the door of the shower and did not realize it. There is mold through to the sub floor under the pan and the carpeted area which we can see on the ceiling under the shower in the basement. I have Total Protect homeowners. They said it was not the plumbing so will not pay. My regular home insurance is with Allstate. Their representative told me they never pay for a pan leak even if it is the drain or pan itself. I pay for all of this insurance and then they refuse to accept responsibility. What do I do?

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"On Property" Insurance Claim Tips Blog

Tips and advice about how to properly file and protect your property damage insurance claim and get a fair settlement. We invite all readers to ask questions about their claim so our public adjusters can post answers for others to benefit. Insurance claim expert guest bloggers welcome to submit posts via our contact form.

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Local Office

Charles R. Tutwiler & Associates Inc.
Licensed Public Insurance Adjusters & Loss Consultants
Offices: Tampa, Orlando, Hollywood, Palm City, Florida; Dallas, TX; Pittsburgh, PA

Executive Office
4300 W. Cypress St.
Suite 780
Tampa, FL 33607
Phone: 813.287.8090
Toll Free: 800.321.4488

Licensed in Florida # W840088 &
Texas #1399706 plus 16 other states
and the Virgin Islands