As recovery efforts continue in the wake of Hurricane Helene, Tropical Storm Milton has now formed and is projected to bring heavy rainfall and potential flooding to parts of Florida in the coming days. We’ve already received calls from clients in Jacksonville, and we anticipate more to come. Many of my neighbors here on the coast of Clearwater, still dealing with Helene's aftermath, are planning to evacuate as early as Monday in preparation for Milton’s potential impact.
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It was a humbling experience meeting with Florida CFO Jimmy Patronis today at the 'Insurance Village' in Clearwater, established for Bay Area residents impacted by Hurricane Helene. As Florida’s Chief Financial Officer, Patronis was on-site offering much-needed reassurance to homeowners who lost everything, providing guidance, and outlining steps for relief. During our conversation, we addressed key issues policyholders were facing. I shared some of the common concerns I’ve been hearing, highlighting how a licensed public adjuster can make a real difference in navigating the claims process.
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Since Hurricane Helene impacted Florida’s Gulf Coast, our public adjusters have been besieged with questions about flood claims. Therefore, I thought it would be helpful and hopefully educational to explain the distinction between a flood event and a water loss since these terms are often misused by policyholders filing a claim. In addition, for those who do have flood insurance, we want to share some knowledge and information in the form of tips from my firm’s extensive experience with these losses. While it is human nature to want to quickly repair and restore your property, please make sure you are taking the proper steps to comply and meet the requirements as a policyholder. Furthermore, take a moment to carefully review the NFIP flood claim guidelines, as they have undergone numerous updates.

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Hurricane Helene has dealt a devastating blow up and down Florida’s Gulf Coast. Businesses and homeowners need to stay patient and protect their claim. While you wait for the insurance company to send out an adjuster, insurance companies will be requesting the following documentation from owners or their representatives:
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Hurricane Helene will produce all kinds of flood claim issues and conflicts with wind related water damage. We believe National Flood will waive the Proof of Loss deadline requirement so look for an extension to the time frame. We’ve revived a very popular blog on understanding flood where our talented staff of public adjusters shared some of the best tips they could think of for handling a flood claim. The following are some tips that hopefully will help folks should they have flood coverage.
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As a follow-up to our insurance claim tips blog post yesterday, some of the calls and reports we are receiving in the aftermath of Hurricane Debby are quite alarming. Residents of the Lakewood Ranch community are reporting extensive flood damage to homes and cars, along with critical care needs due to heart attacks, electrocutions, and other emergencies that have tragically resulted in loss of life. Property owners are stuck in their homes, waiting for the waters to recede, and many are concerned about their coverage since these inland communities, which haven't experienced flooding in over 30 years, are not near the coast. While automobiles will likely be covered, expensive damages to homes may result in numerous liability claims against developers and possibly municipalities. This is an ongoing critical situation, and we are working to assist those calling in need of help.

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Since Hurricane Idalia impacted Florida’s west coast, our public adjusters have been besieged with questions about flood claims. I also noticed from initial state claims data that many claims are being closed without payment. This may be due to policyholders not understanding what is covered under their homeowner's policy vs. their flood policy, if they have one. We are receiving concerning feedback from policyholders who are feeling frustrated in the initial stages of the claims process, especially from the moment they report their first notice of loss.  

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Policyholders who were impacted by Hurricane Idalia flooding will soon be faced with fully complying with the terms and conditions of their flood policies.  One of those tasks is the filing a Proof of Loss (POL), which to the layman can be as complex as building a house with no construction experience.  Not surprisingly, our Florida public adjusters are already fielding calls with questions from confused policyholders.
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Based on current forecasts, it appears Hurricane Idalia will create significant flooding from Sarasota to St. Petersburg and especially into Tampa Bay the likes that this Florida public adjuster has not seen. Storm surge coinciding with a full moon and high tides may produce some surprises and property owners should prepare for the worst. In addition, embedded tornadoes and significant wind gusts are always in the mix. The time to prepare is now. And should you experience damage, you want to do everything you can to protect your property insurance claim. Experiencing a flood in your home or business can be distressing, and the aftermath can often be overwhelming. One of the critical steps post-flood is to document the damage for insurance claims accurately. Proper documentation not only helps in maximizing your claim benefits but also ensures a smoother claims process. Here are the best tips to help you document and prepare a flood insurance claim effectively.

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As numerous clients are in various stages of repairs their Hurricane Ian damaged properties, we would like to share one success story that underscores the invaluable role experienced public adjusters can play contributing to the stability of Florida's challenging insurance market. First, let’s look at an example of what has brought policyholders, claim professionals, state officials, and insurance executives to this point of frustration.

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