Not surprising are the calls we get from property owners living in condos, who are looking for help following property damage to their building that affected their unit. This often takes the form of damage to the unit owner’s property which often includes their personal property, i.e., contents, as well as items such as carpet, other types of floor covering, trim items such as door frames, baseboards, cabinets, and the list goes on depending on the type and severity of the damage and the wording in their condominium documents. When a covered casualty event occurs, whether it’s water, fire, the dreaded “mold” word or some other peril, the finger pointing starts and the unit owner is caught in the middle.
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Many people might be surprised that having an adjuster look at your damage after a storm like Hurricane Milton is only the beginning of the insurance claim process. The field adjuster that inspected your property may not be an employee of the insurance company. They are typically independent adjusters on contract and typically are paid a set fee or percentage for each claim they handle. This is especially true during disaster situations when there are so many claims to adjust, there is a shortage of qualified adjusters, and they are hard pressed to get to as many claims as possible. Ask what firm they are with when they come to inspect your property and note how thorough they are recording your damage and if they are “listening” to you.
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Florida homeowners with severe damage from Hurricane Milton to the extent that their residence is uninhabitable, may have an insurance policy that provides a coverage called “Additional Living Expense” or “A.L.E.” if it is a covered loss. Under the Additional Living Expense coverage, you and your family may be entitled to rent another home of the same size, like kind and quality as well as be reimbursed for any extra expenses you incur such as food and temporary lodging.

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I want to thank NBC reporter, Rob Wile for allowing me to contribute to his news piece: Insurance 'nightmare' unfolds for Florida homeowners after back-to-back hurricanes (nbcnews.com)   It brings to light something we’ve been blogging about for some time. Policyholders have been put in a precarious position at the worst time when it comes to putting their lives back together and upholding their insurance coverage.

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Due to the widespread and extensive wind damage caused by Hurricane Milton, insurance company adjusters and many inexperienced contractors, in their rush to assess claims, may eyeball roof damage and recommend partial repairs based on simple visual inspection. And I don’t want to even address those trying to inspect roofs with drones. This is going to cause terrible problems in the future as flying debris can damage the membrane of roofs and set people up for severe water damage in the future. Adjusters simply don’t spend enough time assessing policyholders damage or consider the increased cost of materials and repairs given the state of conditions. 

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As recovery efforts continue in the wake of Hurricane Helene, Tropical Storm Milton has now formed and is projected to bring heavy rainfall and potential flooding to parts of Florida in the coming days. We’ve already received calls from clients in Jacksonville, and we anticipate more to come. Many of my neighbors here on the coast of Clearwater, still dealing with Helene's aftermath, are planning to evacuate as early as Monday in preparation for Milton’s potential impact.
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