Licensed Public Adjusters often hold the keys to resolution — yet far too often, they’re the last line of defense for policyholders simply trying to level the playing field.When TPAs and licensed field adjusters are instructed not to write estimates unless explicitly authorized — while quiet exceptions are made for select insiders — we’re not just witnessing a lapse in oversight. We’re confronting perilous systemic failures that threatens the integrity of the entire claims process.

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Florida homeowners with severe damage from Hurricane Milton to the extent that their residence is uninhabitable, may have an insurance policy that provides a coverage called “Additional Living Expense” or “A.L.E.” if it is a covered loss. Under the Additional Living Expense coverage, you and your family may be entitled to rent another home of the same size, like kind and quality as well as be reimbursed for any extra expenses you incur such as food and temporary lodging.

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As recovery efforts begin after Hurricane Helene, many Floridians are facing the challenge of navigating property damage claims. This is a critical moment, especially given the lessons learned from Hurricane Ian just two years ago. While the focus is understandably on the present, 60 Minutes will be airing a segment tonight titled After the Hurricane, reflecting on Ian’s aftermath and the road to recovery—an important reminder as we move forward after Helene.
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Hurricane Helene is a fast moving large storm system that will impact a large geographic area. You pay good money to insure your property, while hoping never to have to file a claim. But when disaster does strike, you expect your insurance company to have your back. In a perfect world, your insurance carrier will send out their field adjuster following your notification of a loss. The adjuster will thoroughly inspect and properly value your damage. A check to help you rebuild will be forthcoming in a reasonable amount of time. Unfortunately, in our 40 years of practicing public adjusting, we often see too many cases where this is not the case.
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It is extremely important to have records of your property’s condition in the event that you need to file a claim with your insurance company. Based on current assessments, Hurricane Debby is expected to cause significant losses from Ft. Myers in Southwest Florida, Sarasota to Clearwater St. Petersburg, and especially into Tampa Bay. Right now, flash flooding continues, storm surge coinciding with onshore winds, a full moon, and high tides may produce some surprises. Property owners should prepare for the worst. Additionally, embedded tornadoes and significant wind gusts are always a risk, causing roof and interior water damage that may initially appear as roof leaks.

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Dick Tutwiler the Founder and Emeritus CEO of Tutwiler & Associates Public Adjusters was recently featured here on the Homeowners Be Aware podcast. During the interview, he provides some great insight into dealing with property insurance claims and some of the hurdles policyholders will face. If you have a favorite podcast platform, simply search "Homeowners Be Aware." The podcast can also be found on website: https://homeownersbeaware.com/  
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Insurance Reform Special Session Updates
Public adjuster talks property insurance special session (baynews9.com)
Lawmakers to tackle Florida's property insurance crisis (baynews9.com)

As legislators attempt to reform and bailout the Florida property insurance market, ask yourself this:
Is the policyholder, property owner being put first?

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In 2011, investigative reporter, Ms. Paige St. John of the Sarasota Herald-Tribune won a Pulitzer Prize for her investigative reporting that produced multiple news articles examining Florida’s murky property insurance system vital to Florida’s property owners.  Ms. St. John provided helpful data for consumers to evaluate their insurance company’s (and the industry) reliability, sustainability, and ultimately uncovered how State regulators and insurance company lobbyists oftentimes put the best interests of Florida’s insurance consumers at risk, while at the same time “big insurance” continues to roll the dice and gamble to cash in.  This is a recurring theme that takes place at the same time each year as politicians report to Tallahassee, FL to fulfill their promises while seemingly ignoring their obligations.

 

This year, the mayhem began on January 7, 2020 when Florida’s Senate Banking and Insurance Committee introduced legislation via House Bill (HB 1137) that is “all about consumer protection.”  The proposed language written in the Bill is being championed by Florida CFO, Mr. Jimmy Patronis who is a native Floridian born and raised in Panama City where Hurricane Michael roared ashore in October 2018.

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Our public adjuster offices settle many claims each month. Here is one written up by our Pittsburgh Public Adjuster, Mr. Zach Flora. It’s a good lesson about digging into the details and taking charge of your claim. On August 25th a Pittsburgh family of 3 were away enjoying a fun filled family vacation when they received a call from a neighbor that quickly turned their sunshine to clouds. The neighbor called with the horrible news that their garage door was mysteriously open and water was pouring out onto the driveway. 

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Based on damage reports from our public adjuster staff who have set up an office in Panama City, there is no doubt this event will create insurance claim disputes unlike we’ve seen before. But first we want to commend the continued brave activities of the first responders and quick activities of the city officials. To deal with these perils it behooves property owners to keep their eye on the ball or in this case the money. High percentage hurricane deductibles are being applied and many folks may be surprised that despite their wind or hurricane coverage, they may be out of pocket for mitigation and replacement costs.

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