Policyholder Question: Water Damage Claim and the Restoration Company’s Cleanup Bill, Who Pays & How Do You Get It Paid? by Charles R. Tutwiler on 12/22/2013 | Google + Q. I had water damage in my house due to an over flowing toilet. My insurance company said it would pay $8,000 to the restoration company that did the clean-up. The problem is that the restoration company who did the water extraction sent me a bill for $36,000. The insurance company sent me a check for $8,050. Should I mediate or go the appraisal route?Read More Filed Under: Flood Damage Insurance Claim Tips Policyholder Questions Water Damage & Plumbing Leaks Tagged With: Appraisal Mediation Restoration Water Water Damage Water Leak