Upholding Claims Handling Practices to the Highest Standards is a Key to Solving Florida’s Insurance Crisis – Will the Florida Legislature Take Action?

Upholding Claims Handling Practices to  the Highest Standards is a Key to Solving Florida’s Insurance Crisis – Will the Florida Legislature Take Action?

Insurers slashed Hurricane Ian payouts far below damage estimates, documents and insiders reveal - The Washington Post

We all acknowledge there are good and bad actors in every industry. Unfortunately, we see these deplorable activities firsthand when policyholders call us frustrated after trying to settle their claim. I hope the Florida Legislature acts alongside the Department of Insurance and regulators to put oversight in place that will place severe consequences on individuals or companies preventing policyholders from getting a fair claims settlement. This is the type of oversight needed that can only help to stem the litigation crisis. Fortunately, most of those I interact with in the insurance claims industry are trying to do right by the policyholder. Let’s give the policyholders the freedom to pick and choose what resources they require to get a fair settlement.

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Florida’s Property Insurance Policyholder – Still in Crisis

Florida’s Property Insurance Policyholder – Still in Crisis

With yet another Special Session beginning this week and a new legislative session beginning in March, Florida Legislators will soon be faced with some unexpected consequences, from new changes to the state’s insurance laws, that were passed by the Florida Legislature in May and December along with other pro-insurance reforms. There’s also, more work that needs to be done.

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Hurricane Ian Policyholders Can Benefit from Lessons Learned after Superstorm Sandy

Hurricane Ian Policyholders Can Benefit from Lessons Learned after Superstorm Sandy
Every day, clients ask questions about the claims adjusting process. Recently, a client and retired home builder affected by Hurricane Ian asked me, how much insurance company adjusters make? I probed, “Why do you ask?” The response, “My insurance company has sent 5 different people to inspect my roof damage and the amount they're paying these people is probably more than the cost to replace my roof!”Read More

Public Adjuster Negotiates a $3 Million+ Settlement for Country Club Resort Insurance Claim After Insurer Offers $0.00

Public Adjuster Negotiates a $3 Million+ Settlement for Country Club Resort Insurance Claim After Insurer Offers $0.00

The complexities of a property insurance claim are many. This is even more true with the variables that exist in claims for country clubs and resorts. Owners and managers are not only tasked with navigating a building damage claim and policy coverage issues, but they also have the monumental task of addressing, assessing, and seeking compensation for damages to business personal property, maintenance equipment, golf carts, golf course and grounds, supplies, saleable goods Inventory, food & beverage stock, debris removal, and costs incurred for engineers, architects, and auditors. Moreover, owners will be tasked with addressing and projecting intangible damages for items like business interruption, extra expense, lost sales revenue, and lost membership dues. For business managers not familiar with the insurance claims process this is a daunting task that takes away large chunks of time from their primary responsibilities to efficiently operate the business. Learn how Public Adjuster Mike Stabile put his expertise to work for this client and acheived a fair claim settlement. 

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How the insurance appraisal process might play a role in your Hurricane Sally claims settlement

How the insurance appraisal process might play a role in your Hurricane Sally claims settlement

We’ve seen anecdotal evidence that some insurance companies as well as adjusters are already talking to policyholders about invoking the Appraisal Clause in their property insurance policy. While appraisal can play an important role in the insurance claim settlement process, it is not for everyone and policyholders need to understand both the costs and limitations. We have several certified appraisers on our staff and one of the first things we do when asked to represent a client is to review the suitability based on the claim facts. Here is a Q&A I did for the media after Hurricane Michael (and now Hurricane Sally) to help policyholders better understand property damage Appraisal.

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Electrical fires in the aftermath of Hurricane Sally are still a threat

Electrical fires in the aftermath of Hurricane Sally are still a threat

The effects of Hurricane Sally wind and rain damage are still readily apparent in the Pensacola area. Roofing crews and blue tarps are still visible wherever you travel and many out of state owners have yet to visit their damaged property or await adjuster claims analysis. What may not be so obvious, are storm related damages impacting electrical and mechanical systems in your home or business. From my perspective, too many policyholders blindly follow a contractor or even their insurance company’s desire to “fix up” the damage and move on to the next claim, putting themselves and their property in danger.

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Surviving Hurricane Sally Insurance Claims

Surviving Hurricane Sally Insurance Claims

When it comes to the insurance claim side of the equation, it’s no surprise that property owners are reaching that “critical point” that we so often see following a catastrophic loss to their property, especially if that property was their primary residence or a business that generated income. The policyholder “critical point,” I speak of is that awkward feeling of sheer frustration and anger that soon turns into retribution as people who have faithfully paid their insurance premiums year after year without ever filing a claim before receive their initial settlement checks that are a mere fraction of what the true cost of repairs will actually be.  Those who elected to choose that big 5% deductible may be receiving denial claims stating that their damage estimates and cost of repairs fall under their hurricane deductible.

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Hurricane Sally Insurance Claim Settlement Checks – Check the Details and Watch What You Sign

Hurricane Sally Insurance Claim Settlement Checks – Check the Details and Watch What You Sign

Your home or business suffered damage during Hurricane Sally. You promptly filed a claim or had a public insurance adjuster document and file the claim for you. A check from the insurance company appears in the mail. Great! How easy could it be? But wait, there’s a catch! On the back of your check there is language that states you are releasing the insurance company from any further costs related to the claim.

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Hurricane Sally Insurance Claim Update – The Public Adjuster’s On-the-Ground Perspective

Hurricane Sally Insurance Claim Update – The Public Adjuster’s On-the-Ground Perspective

It’s been a little over a month since Hurricane Sally roared ashore. My fellow adjusters and I have seen some serious damage in the Pensacola area and we plan to be here for the long-haul. Many policyholders are just starting to receive their insurance checks in the mail and much to their surprise, the settlement checks received are grossly insufficient and barely cover a fraction of what the true cost of repairs will actually be. Some brave souls are trying to handle their own claim. We see this same scenario play out in every storm that we have worked over the years.

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How to Deal with Hurricane Sally Low-Ball Insurance Claim Settlement Offers

How to Deal with Hurricane Sally Low-Ball Insurance Claim Settlement Offers

If the feedback we are getting on the ground in the Pensacola area and the inquiries coming into our offices are any guide, policyholders are none too happy with the settlement offers they are receiving for their Hurricane Sally property damage claims. Most often we are told the offer does not remotely cover the cost of repairs based on estimates local contractors are providing.

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"On Property" Insurance Claim Tips Blog

Tips and advice about how to properly file and protect your property damage insurance claim and get a fair settlement. We invite all readers to ask questions about their claim so our public adjusters can post answers for others to benefit. Insurance claim expert guest bloggers welcome to submit posts via our contact form.

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Charles R. Tutwiler & Associates Inc., DBA Tutwiler & Associates Public Adjusters
Licensed Public Insurance Adjusters & Loss Consultants
Offices: Tampa, Orlando, Palm City, Ft. Myers, Florida; Dallas, TX; Pittsburgh, PA

Executive Office
4300 W. Cypress St.
Suite 780
Tampa, FL 33607
Phone: 813.287.8090
Toll Free: 800.321.4488

Licensed in Florida # W840088 &
Texas #1399706 plus 16 other states
and the Virgin Islands