The following is an insurance claim question we answered for a policyholder through the United Policyholders Ask an Expert Forum.

Q. I have been the legal guardian for my mother-in-law. She has recently passed away and I am the PR for her estate, approved and documented by the local courts. I also don't live here full time, but I've had to be here regularly for several years in order to maintain the property which is an asset of the estate. Now I am undertaking the remediation and reconstruction after damage from Hurricane Matthew. Am I entitled to all that the owner would be, such as ALE, etc?

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Thank you to our Orlando Public Adjuster Brad Barrett for answering the following question:

Q. I had damage to my roof during a storm. Shingles blown off as well as some hail. Insurance told me to get 3 estimates which I did and then sent their adjuster out and he wrote me a check.  The 3 estimates said I had wind and hail damage and so did the check from carrier but the estimates said I needed the whole roof replaced and the carrier said I only needed the 1 corner repaired where shingles blew off. What should I do?

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The 2016 Windstorm Insurance Conference is in the history books.  A final count determined over 1,050 claims professionals were in attendance in Orlando, Florida.  Registrations exceeded a lot of folk’s expectations this year given the lack of a major Cat event in the southeast. But this year’s success goes to show that the Windstorm Insurance Network, Inc. has evolved into much more than a regional conference. Super Storm Sandy is a reminder that there are shared experiences with other parts of the country and as the old saying goes, “knowledge and information is power.” The WIND Conference is in my opinion the place to go to enable professionals to enhance their skills and knowledge about property insurance matters. 

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This is the time of year to reflect on our activities and share some of our most popular blogs. We started the year with Winter Storm Juno and the record snow and ice that brought ice dams and pipe bursts. Will we see a repeat in 2016? While we are now 10 years without a hurricane impacting Florida, we did experience severe flooding in the Tampa Bay area and then saw torrential rains bring record floods to South Carolina. And of course our property insurance claim tips to educate policyholders and adjusters always proved popular. Of course, the year would not be complete without the legislative controversy that included Assignment of Benefits issues and exposing some of the poor claims handling practices still in vogue. We’re looking forward to providing you more claim tips and coverage of the insurance industry in 2016. If there is an insurance claim issue you’d like us to write about or if you have a property claim related question, just let us know. A healthy and claim free Happy New Year to all.

Assignment of Benefits in Florida – The Beat Goes On

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One group we would like all our professional colleagues to be aware of is United Policyholders, a non-profit organization whose mission is to educate and advocate for property insurance policyholders. Whenever there is a major weather or disaster event, like the recent California wild fires, they are there to answer questions and lend a hand with disaster recovery assistance. We are proud to be a Platinum Sponsor and welcome the opportunity to be part of the expert panel that helps to answer policyholder questions. We urge all of our colleagues to consider helping this organization, so they can do more to educate and protect policyholders. 
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Over the past few months, we have been helping businesses and homeowners try to settle their insurance claims from the extreme Winter Storm damage that has impacted enough property owners in Massachusetts and throughout the Northeast & New England area that this storm rivals the damage done by other major storms we have worked.  As we’ve seen with past major storms with widespread damage, it is very apparent that the insurance company’s are overwhelmed and they are desperately looking for assistance to service all their policyholders who have made claims for their property damage.  Similar to hurricanes, the carriers have enlisted the help of many independent adjusters who have made the trip from as far away as Arizona to help them make inspections, write repair estimates, and make field calls before turning their files in and heading back home.  The issue with this is that most of these independent adjusters are assigned so many claims that there are simply not enough hours in the day for these adjusters to conduct a thorough inspection of the damage and then spend adequate time behind the computer to write a detailed repair estimate.
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The 2016 Windstorm Insurance Conference at the Roosevelt Hotel in New Orleans was a huge success with 850 in attendance. The annual event is all about the best of the best in the property insurance industry that volunteer their time to teach and educate attendees on the latest trends. As a side benefit, the networking with leaders in their field is incalculable. Unlike many other forums around the country, this is the only one I am aware of where you encounter three or four faculty in a workshop all representing a different perspective.  Got questions, ask the panel--no issue or questions are off limits.
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The first thing many homeowners do when they experience a property loss is to dust off their insurance policy to see if they are covered. Quickly, they realize the complicated language property insurance policies can contain. It’s important to understand that the dynamics of a property loss are inseparable from the policy language when determining coverage. Even professionals can find interpreting policy language challenging. 
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In part 2 of our year in review, we learned from an Orlando couple that even the simplest property claim can quickly become complicated. We also got lots of reads on understanding what proof of loss is all about. Superstorm Sandy even reared its head again after we settled a 2 year battle to recover a fair settlement for a client. Life as a Public Insurance Adjuster never gets boring. Enjoy the rest of our popular claim posts.    

Got something you’d like us to write about next year? Let us know. A safe and Happy New Year to all!

Couple has Advice for Those Who Have Even the Simplest Insurance Claim

Proof of Loss Property Insurance Claim Requirements in Florida

Sandy Flood Claims Denied – Public Adjuster Wins Reversal 2 Years Later

Click to read more of the best posts of the year

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A recent opinion of Florida’s Fourth District Court of Appeals involving a Hurricane Wilma homeowner’s claim has a rather startling decision, and not a good one for the policyholder side. The case Hunt v. State Farm highlights the need for policyholders to pay close attention to their claim, their insurance policy language and any communication they receive from their insurance company. This is particularly true given the results of this case on the requirement to file a proof of loss.
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