Ken and Joan spent their working lives in public service, Ken as an educator, and Joan as a nurse. It was their dream to have a vacation home in a warm climate so they purchased a condominium in Bonita Springs, Florida.

A contractor error caused a pipe break in a unit above theirs and entirely flooded their home with hundreds of gallons of water. They were notified and drove down to Florida to inspect the damage and meet with their insurance company. That’s when the insurance claim problems began.

The insurance claim adjuster spent scant time inspecting their loss and subsequently the carrier issued a check which fell well below the amount necessary to restore their home to a pre-loss condition. The couple contacted and subsequently hired public adjuster Michael Platts of Tutwiler & Associates Public Adjusters to help them. Mike reviewed, investigated, categorized and submitted the facts to the insurance company in a comprehensive and detailed package which delineated the loss and damages.

After an exhaustive and sometimes combative process, Mike stuck to the facts and negotiated a claim settlement where the insurance carrier agreed to pay our client for their dwelling policy limits and also reimburse them for their personal property and additional living expense loss.

Through the diligent and hard-nosed work of Mr. Platts, the family was finally made whole and again able to enjoy their Florida vacation retreat.