These homeowners soon realized that their insurance company was attempting to minimize a claim payment due to the existence of clay on their property even though a sinkhole had already been confirmed. The homeowners then retained Tutwiler & Associates to assist with the claim. Tutwiler & Associates thoroughly assessed the loss and damage, prepared the claim package, and presented the claim along with all required supporting documentation to the insurance company. After several sessions of negotiations and site visits, the claim was settled to the homeowner's satisfaction.