Many business owners and homeowners who experienced damage from Hurricane Sally, are just now being allowed back into areas that were deemed too dangerous to enter. Our thoughts are with all businesses and families affected by Hurricane Sally and the brave first responders risking their safety to assist others. Based on damage reports and our own public adjuster staff who are monitoring the situation, the combination of wind, water and flood damage will create some complicated insurance claim disputes. And if property damage wasn’t enough, the long-term loss of power has added misery to the mix. To deal with these perils, it behooves property owners to keep their eye on the ball or in this case the money. High percentage hurricane deductibles are likely to be applied and many folks may be surprised that despite their wind or hurricane coverage, they may be out of pocket for mitigation and replacement costs due to lack of flood coverage or exclusions for water - sewer back-up.

As we continue to answer calls from countless past clients who suffered property damage during Hurricane Sally, initial loss and damage news reports appear conflicting.  According to a September 18, 2020 article published by the Insurance Journal, “Hurricane Sally is not expected to cause a major insurance loss - compared to events such as the ongoing wildfires in California, Oregon, and Washington, or Hurricane Laura.” However, the article explains “Flood Losses Expected to Be ‘Significant’ as the “the storm was more of a flood event.” For those suffering the aftereffects of Hurricane Sally, it’s extremely hard to draw a comparison given each catastrophic event is unique and not one property damage claim or insurance company is the same. Simply put, the facts and circumstances are a case-by-case basis as confirmed by the numerous community associations and past clients we spoke with.

As the catastrophic flooding from Hurricane Sally unfolds, thousands of businesses and homeowners who never considered the possibility of dealing with flood damage will be investigating the claim process. We will be sending a team of adjusters to the Pensacola area when authorities say it is safe to enter. So in order to offer assistance to our readers, I asked my talented staff of public adjusters to share some of the best tips they could think of for handling a flood claim. The following are some claim tips that hopefully will help folks should they have flood coverage or windstorm damage.

Many policyholders impacted by Hurricane Sally will be dealing with flood related issues for the first time. For those who have flood insurance, we encourage you to review and pay close attention to your flood policy’s terms and conditions. The policies issued by the National Flood Insurance Program (NFIP) are unique because they fall under a Federal Government program with its own rules and regulations. Keep in mind that many private insurance companies resell and administer the NFIP policies.  So, make sure you confirm if your flood policy falls under this program.

Insurance payments to policyholders with flood and wind damage from Hurricane Sally will depend on the policies they purchased, the language in each policy and the laws of each state where the damage occurred. The media is reporting widespread inland flooding, and there are reports that many property owners whose property was damaged by flood may not have purchased flood insurance.  So, what should you do if you do not have coverage from either the government run flood program NFIP (National Flood Insurance Program) or flood coverage under some other type of special manuscript policy?

The slow-moving Hurricane Sally has caused a combination of wind, water, roof and flood damage that will surely complicate the insurance claims process. As homeowners are allowed to return and begin the clean-up and recovery process, many residential and commercial policyholders will submit an insurance claim for storm damage to their property. The Public Adjusters at Tutwiler & Associates urge policyholders to take the proper steps to stay safe, protect their property insurance claim and avoid settlement problems with the following tips.
 
1. Notify your insurance carrier of your damage as soon as possible to expedite your claim. Do not go back into your home or mitigate damage until you know it’s safe to do so. If returning to your home after a power outage, do not turn on the power right away, especially if your home has been flooded. Have an electrician check the dwelling first to ensure it is safe.

As Hurricane Laura continues strengthening into potential Category 4 storm, the NHC warns of an "unsurvivable storm surge," for parts of the Louisiana and Eastern Texas coast. 

Forecasters predict surges several feet high could reach nearly to Interstate 10 in Louisiana, endangering cities like Lake Charles, and others some 35 miles inland. Only a few hours remain to protect life and property.

• Texas residence seeking to evacuate should consider DriveTexas.org.
• Louisiana, residence should consider 511la.org

Q. My insurance company’s adjuster is saying that they don't pay for "cosmetic damage". After many conversations with him and the contractor, he finally admitted some hail damage but estimated almost exactly the amount of my deductible, $1,000. The contractor I hired is very reputable and had all kinds of chalk marks on my roof which the adjuster dismissed as "cosmetic." I tried to get my agent involved and he said the same thing about cosmetic damage. I really don't want to let this go. There are about 20 houses in my neighborhood getting work done due to the golf ball sized hail damage. Please let me know if I have any options.

In Nashville, scenes of absolute devastation still remain as if the March 3, 2020 tornadoes sliced through just yesterday. Several tornadoes were reported during the March 3^rd storm with three consisting of an EF-2, EF-3, and one large EF-4 wedge tornado that carved the largest swath of destruction throughout the Music City and surrounding areas nearly 3-months ago. Adding to the misery, the Chattanooga  - East Brainard area suffered a devastating tornado barrage on Easter Sunday as 7 tornadoes were reported to have touched down in the Tennessee Valley. The fury began around 8:15 pm and then at 11:19 pm, an EF-3 tornado with estimated wind speeds up to 145 mph touched down staying on the ground for 14 minutes.

Many folks throughout the State of Tennessee are still dealing with the devastating effects of the recent tornado and hail damage.  They will soon learn that that the amount(s) offered and paid by their respective insurance companies are not sufficient to pay for their complete loss and damage repairs. Specifically, as the demand for qualified construction workers, roofers, and building materials increase so do the associated costs.  This “supply and demand effect” will undoubtedly continue to impact those who sustained tornado/hail damage in a negative way for some time.