As policyholders begin to hear back from their insurance company, many will learn that the amount offered by their respective insurer is not sufficient to pay for their complete loss and damages. Some may even learn part of their claim is denied. Specifically, as the demand for qualified construction workers, roofers, and building materials increase, so do the associated costs. This “supply and demand effect” will undoubtedly continue to impact those who sustained damage in a negative way for some time. 

Many people might be surprised that having an adjuster look at your claim is only the beginning of the insurance claim process. Remember, the field adjuster that inspected your property may not be an employee of the insurance company. They are typically independent adjusters on contract and typically are paid a set fee or percentage for each claim they handle. This is especially true during disaster situations Like Hurricane Irma when there are so many claims to adjust, there is a shortage of qualified adjusters and they are hard pressed to get to as many claims as possible. You should ask them what firm they are with when they come to inspect your property and note how thorough they are recording your damage and if they are “listening” to you.  

Based on the volume of phone calls coming into our offices, Florida business and homeowners are quickly turning their attention to recovering from Hurricane Irma. With widespread property damage, many property owners, unfamiliar with the process will be filing an insurance claim for the first time and possibly seeking assistance and advice for their property insurance damage claim. One of the most common questions we receive when calls come into our offices revolves around the benefits of hiring a public insurance adjuster. It still amazes us that so many policyholders have not heard of our profession or understand what public adjusters do. So in an attempt to educate and not blow our own horn, I’ll try to answer that question in hopes of giving readers a basic understanding of the benefits of hiring a public adjuster and the role they play in the insurance claims process.   

If your Florida home was severely damaged by Hurricane Irma to the extent that it is uninhabitable to live in, your insurance policy may provide a coverage called “Additional Living Expense” or “A.L.E.” if it is a covered loss. Under the Additional Living Expense coverage, you and your family may be entitled to rent another home of the same size, like kind and quality as well as be reimbursed for any extra expenses you incur such as food and temporary lodging.

Due to the widespread and extensive wind damage caused by Hurricane Irma, one thing we are seeing is that in their rush to get damages assessed, both insurance company adjusters and many inexperienced contractors are eyeballing roof damage and recommending partial repairs based on simple visual inspection. And I don’t want to even address those trying to inspect roofs with drones. This is going to cause terrible problems in the future as flying debris can damage the membrane of roofs and set people up for severe water damage in the future. Adjusters simply are not spending enough time assessing policyholder’s damage or taking into affect the increased cost of materials and repairs given the state of conditions. When the adjuster comes calling, please make sure inspectors physically get onto the roof and inspect for damage. While your roof may not look damaged, a closer inspection might reveal that it needs replacing rather than patching.

Various media outlets have been publishing articles (Florida is Short on Insurance Adjusters) (Hurricane Irma & Harvey causing Adjuster Shortage) on the shortage of insurance adjusters to handle the volume of claims that are being reported to both the government (FEMA) and the private sector insurance carriers. For those of us in the business we knew this was coming. It was only a matter of time. 

Hurricane Irma has caused widespread wind, water, roof and flood damage throughout Florida. As clean-up begins, attention will turn to insurance property claims and many residential and commercial policyholders will submit an insurance claim for storm damage to their property. The public adjusters at Tutwiler & Associates urge policyholders to take the proper steps to protect their property insurance claim and avoid settlement problems with the following 11 tips.
 
1. Notify your insurance carrier of your damage as soon as possible to expedite your claim. Do not go back into your home or mitigate damage until you know it’s safe to do so. If returning to your home after a power outage, do not turn on the power right away, especially if your home has been flooded. Have an electrician check the dwelling first to ensure it is safe.

There is no escaping the property damage that Hurricane Irma will cause to some parts of Florida. This type of storm can throw off tornado activity and pockets of heavy wind gusts. As a result, thousands of homeowners may be contacting their insurance company to file an insurance claim. Resources are likely to be stretched and frustration with claims will grow as our public insurance adjusters have seen with past storms. We want everyone to stay safe and also be in a condition to recover as best they can.

If you experience property damage from Hurricane Irma, here are a few claim tips for filing your insurance claim that will make the process easier and possibly protect your claim from denial or other problems, especially if you have to evacuate:

I asked my talented staff of public adjusters to share some of the best tips they could think of for handling a flood claim. The following are some tips that hopefully will help folks should they have flood coverage.

Flood Damage Claim Tips

1. Take photographs of all damaged content items including discarded objects, structural damage you intend to claim.
2. Make a list of damaged or lost items by the room and include their date of purchase, value, and receipts.
3. Take photographs of the water line (standing flood water levels) both inside and outside the residence. Note how long the water remained in the house if possible. 

Our hearts go out to all the folks in Texas and Louisiana affected by Hurricane Harvey and the brave first responders risking their safety to assist others. Based on damage reports and our own public adjuster staff who are monitoring the situation, there is no doubt this event will rival Katrina and create insurance claim disputes unlike we’ve seen before. And if property damage wasn’t enough, the loss of power added misery to the mix.  To deal with these perils it behooves property owners to keep their eye on the ball or in this case the money. High percentage hurricane deductibles are being applied and many folks may be surprised that despite their wind or hurricane coverage, they may be out of pocket for the mitigation and replacement costs due to lack of flood coverage or exclusions for water - sewer back-up.