On February 2^nd at the Windstorm Insurance Conference in Orlando, I along with Janet Brown, Esq., Boehm, Brown & Harwood, P.A.; Wayne Taylor, Esq., Mozley, Finlayson & Loggins, LLP; and Art Newman, Belfor USA will be conducting the 4 hour WIND Certified Umpire Recertification® class. If anyone in the insurance space has any knowledge regarding situations or problems related to appraisal or umpiring that we could re-purpose as a question for the class, we would appreciate it if you could share it with us. You can send the information to me at: tutwiler@publicadjuster.com.
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For those of you who are insurance professionals, this may be best answered by an example of a chance meeting I had last year at the Windstorm Insurance Network Conference. But before I tell you why WIND is worth it, I want to give you some background on The Windstorm Insurance Network Inc. and then share with you two recent success stories involving commercial losses that in large part were influenced by this chance meeting at last year’s conference in New Orleans.

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Congratulations to Public Adjusters, (from left to right) Mike Stabile, Mike Platts and Rick Tutwiler who showed their community spirit donating time to Metropolitan Ministries in Tampa to hand out turkeys and all the other fixings necessary for families to have a great Thanksgiving dinner. We want to thank all our clients who put their faith in having us handle their insurance claims and wish everyone a safe and Happy Thanksgiving. We all have much to be thankful for. 

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I received notice that Citizens, the State run insurance company has proposed some changes to their property policy as it relates to the resolution dispute forum called appraisal. The appraisal process has for years been offered universally by most insurance companies as a cost effective way to resolve disputes with policyholders involving damages to their property from a covered loss.
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An article in the 2015 autumn edition of the Marshall University Magazine (my alma mater) resonated with me in the context of insurance losses. In theory there should not be any winners or losers when it comes to paying for an insured policyholder’s claim. The insurance company is supposed to indemnify their insured or make them whole, as in putting them back in the place they were before the loss.
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When involved with complex insurance claims (believe me, nowadays with all these new forms and restrictions, they are all complex and controversial), the policy language and the facts of the loss all must be taken into account to apply them to the coverage in order to get the correct payment to the policyholder.  But this may only be the beginning of what you need to know. Other issues face the adjuster which may be outside of your typical daily sphere of experience and knowledge.
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I read with a great deal of interest comments that were made by the big chiefs at a hearing held by the Office of Insurance Regulation in Tallahassee concerning the rate request Citizens Insurance Company was asking for in the South Florida market. In my view the back-and-forth discussion that took place on August 25 is newsworthy as are some of the back-story items not covered or published. Here is a link from the Insurance Journal that reported on the August 25^th hearing. 

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Well, maybe not new, but things are changing and we have seen this coming for some time. In our last blog Tampa Bay Residents Wait on FEMA we noted that staff from FEMA were in the area to inspect the flooding that resulted from three weeks of intense rain. Attempting not to jinx the process, I held off offering my opinion on the likely outcome of the FEMA inspection. But now we know FEMA has turned down requests from State and local officials to provide financial assistance to homeowners and businesses damaged due to the flooding.

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As we continue to help our clients who experienced winter storm damage, settle their insurance claims, we are learning more and more about insurance company claim practices and procedures, some which is quite troubling. This winter in the northeast, we endured some grueling battles with insurance companies which I will detail below. No doubt, insurance is a for-profit business and no business likes to lose money.  We also understand that one can’t generalize one company’s behavior to all insurance companies as they all have their own standards of practice. And like other public adjusters in our industry, there are good apples and there are a few bad that can taint the entire profession. 
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A few years ago I was invited to speak at a conference of insurance professionals in Rhode Island.  My topic was surplus lines insurance which at that time was a very hot topic, at least in Florida as there was a pending Florida Supreme Court case that had it turned out different, could have changed the surplus market insurance scheme in a big way.  As it turned out due to the Court’s ruling, the surplus lines carriers preserved their unique market position and the world in this insurance community did not stop or even wobble. Having been retained recently on a couple of large commercial fire losses and getting reacquainted with some of the nuances of surplus lines, I thought now would be a good time to revisit this unique line of coverage with a couple of case studies that hopefully will shed light on some of the practical problems for policyholders if they happen to be insured by a surplus lines carrier.

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