On Property Insurance Claim Tips Blog

With the extensive wind and damage caused by the Nashville tornadoes, we are seeing policyholders rushing to get damages assessed. Both insurance company adjusters and many inexperienced contractors are eyeballing roof damage and recommending partial repairs based on simple visual inspection. This is going to cause terrible problems in the future as flying debris can damage the membrane of roofs and set people up for severe water damage in the future. In disaster situations some adjusters simply do not spend enough time assessing policyholder’s damage or taking into effect the increased cost of materials and repairs.

All of us at Tutwiler & Associates trust you and your families are staying well and safe in the midst of this dreadful Covid-19 (Coronavirus) pandemic. While our firm is doing our part to be “socially responsible” and keep our communities safe, many of our firm’s expert adjusters are actively working hard from the confines of their homes as we continue to field client inquiries and offer professional insurance claim assistance, guidance, and support. A few clients have called and emailed to inquire if there is an option for them to file an insurance claim including Business Interruption. Understandably, many business owners are just now combing through their insurance policies as they continue to look for ways to offset business income and financial losses.

If your home was destroyed or severely damaged from the recent Nashville area tornadoes to the extent that it is uninhabitable for you or your family to live, your insurance policy may provide a coverage called “Additional Living Expense” or “A.L.E.” Under the Additional Living Expense coverage, you and your family may be entitled to rent another home of the same size, like kind and quality as well as be reimbursed for any extra expenses you may incur such as food and temporary lodging.  Please keep in mind that this coverage is based on what you “incur” meaning you have to spend the money first before your insurance company will reimburse you. This is why you need to keep receipts for all transactions or keep all of your transactions on one credit card so you can easily print your statement out for your adjuster.

The Nashville area tornadoes have clearly left many homeowners, businesses, schools, cities and government buildings with significant damage and Tennesseans need to understand some of the basic insurance claim adjusting procedures that will play an important role to achieve a fair, expeditious and maximum claim settlement. Insurance companies and their teams of catastrophe adjusters may be delayed in gaining access to the region due to government emergency restrictions and given the significant damage sustained at the John C. Tune Airport in West Nashville. The Airport Authority estimated loss and damages to the infrastructure and other buildings is $93 million alone. Here are some tips and common mistakes to avoid while preparing yourself for the insurance claim process.

Thousands throughout the Volunteer State continue to pour into regions of Middle Tennessee including the historic state capital city of Nashville to aid recovery efforts following Tuesday’s severe weather and deadly tornados. The Governor’s recent State of Emergency declaration will create a logistical nightmare for insurance companies who are scrambling to deploy teams of catastrophe adjusters to service Tennesseans who need to file insurance claims and collect monies that are vital to rebuild their damaged homes and affected businesses. 

Q. If the home is a vacation home that is destroyed, are we entitled to ALE? The ALE coverage on the loss statement they sent us says zero but we are going to have to incur multiple airline trips and rental bills in order to set up demolition and then the complete rebuilding of our home. Hope you can help with this information.

A. Thank you for the question and just so you know this is a frequent problem for owners of second homes when there is a loss they must attend to. 

Our adjusters are on the ground in the Bahamas helping clients with damage from Hurricane Dorian start the insurance claims process. The devastation shows the power of Mother Nature but the Bahamian people are strong in spirit and will recover. Don't forget, humanitarian help will be needed for some time.

The unimaginable destruction of property and loss of life on Grand Bahama Island and the Marsh Harbor community is heart- wrenching to say the least. I have seen a lot of the destruction and the human misery that follows in the aftermath of hurricanes and other disasters in my 45-year career as an insurance professional and public adjuster, but the videos and now live reporting coming out of the Bahamas is simply unprecedented.

As reports and video of the Hurricane Dorian devastation come in, the devastation and human tragedy is mind numbing. Our thoughts and prayers are with all those in the Bahamas and with those who will be part of the relief efforts. We expect the impacted areas to be unsafe for Public Adjusters and other professionals for some time. For those who are so inclined, I wanted to share a very good Hurricane Dorian Donation article from The Identity on reputable organizations that will be at the forefront of the relief effort and also a list of supplies needed. In the meantime, we will do what we can to answer policyholder insurance claim questions regarding Hurricane Dorian damage and steps they should be taking. I challenge everyone, especially those in the insurance claims industry to find a way to donate to the Bahama’s relief effort.

The 2019 Windstorm Conference held at the Walt Disney Dolphin Resort hotel was a new milestone on several fronts. This year was the 20^th anniversary of an organization that was founded based on the realization that claims professionals from all different professional disciplines can meet, exchange and debate ideas, and help to formulate best practices to help insured policyholders struggling to recover from catastrophic events.